client service positions at lombard

Our Mission:

"Every day, we serve our community through quality veterinary care because your family is our family". Our core values are Professionalism, Appreciation, Reliability, Teamwork. We follow these core values to ensure we provide the best possible experience for our clients and their pets!

About Us:

Lombard Veterinary Hospital was established in June 1959 by Dr. Paul and Mary Jo Arndt to provide the animal population of greater DuPage County with a complete health care facility. Some of our clients remember the early days when Dr. Arndt’s family lived in the apartment upstairs. Ownership passed to the youngest daughter, Dr. Georgianne Arndt Ludwig, in October 2012. We are a full-service, American Animal Hospital Association (AAHA) accredited veterinary hospital, capable of handling most medical and surgical cases. Our experienced staff includes 12 Veterinarians and a support staff of 50+ team members. AAHA accreditation means we hold ourselves to the highest standards of veterinary medical service, which we are extremely proud of.

Our Location:

1300 S. Main Street Lombard, IL 60148 (Temporary Location), 244 E. St. Charles Rd Lombard, IL 60148 (Original Location)

Job Description:

Do you love animals? Are you good at communicating with people? Do you always have a smile on your face? If you answered yes to those questions, then this is the position for you. A receptionist provides multiple levels of skill at Lombard Veterinary Hospital. The receptionist is the initial person a client and patient interact with when they enter the hospital. Therefore, a top priority of this position is greeting every client and providing a caring and compassionate atmosphere. A receptionist is to perform telephone operator skills and focus on incoming calls to ensure that they are answered promptly and courteously and professionally. A receptionist at Lombard Veterinary Hospital is to perform record-keeping duties, perform clerical duties related to patient care and treatment, and provide miscellaneous support to the healthcare team. These services functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and practical knowledge of the standard procedures, veterinary records, and terminology in the hospital. A receptionist is to remain calm, focused, and helpful to both clients and team members.

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